Librarian's Guide to Homelessness
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Service Animals

Your Obligations Under ​the ADA

Live Webinar

​​Thursday, March 11, 2021
1:00 pm - 2:00 pm Central
(11am Pacific, noon Mountain, 2pm Eastern)
* A recording will be available for
​4 weeks after the live event
Cost:
  • FREE - If your organization has a paid membership to our training package. Libraries in the following states can attend for free under your state's license: Arizona, Maryland, Missouri, Ohio, Oregon, Wisconsin, and Queensland (Australia) 
  • $49 ​​​- One person​
  • ​$99 ​​- Five people
Issues Covered:​ ​
  • Which types of animals are covered by the Americans with Disabilities Act (ADA)?
  • What are the two questions you can legally ask? (Yes, there are only two!)
  • Can you legally exclude a service animal if it growls, poops, sets off someone's allergies, or scares someone with a dog phobia?
  • ​Much more!​
NOTE:  Unfortunately, this webinar only covers United States law.  There is a section “Non-Legal Best Practices” that is applicable for all countries, but it is a small part of the training.
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Conducted by Ryan Dowd:
  • Author of the ALA book, The Librarian’s Guide to Homelessness.
  • Executive Director of a large homeless shelter outside of Chicago.
  • ​Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.
The Librarian's Guide to Homelessness
We train library staff to confidently and compassionately solve problem behavior from troubled individuals.

​© Homeless Training Institute, LLC
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