The Librarian's Guide 
to Homelessness

Wednesday, December 4, 2019
11:00 pm - Noon pm Central
(Noon - 1:00 Eastern)
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Register Here

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Do you want:

• More confidence working with​​ patrons experiencing homelessness, mental illness, addiction or trauma?

• Less problematic behavior in your library?

• An inclusive library, capable of serving everyone?

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Join us for this introductory training
on how to effectively (and compassionately)
​manage problematic behavior 
​from troubled patrons.

Presented by Ryan Dowd:

• ​Author of the ALA book, The Librarian’s Guide to Homelessness.​


• Executive Director of a large homeless shelter outside of Chicago.​

• ​Global trainer to libraries, police departments, nonprofits and other organizations.