Do you wish you had the knowledge and skills to handle difficult homeless patrons?
Starting today and for the next four weekdays, I will email you a link to a short training module on how to handle difficult homeless library patrons.
The modules are:
Thank you for everything you do for your community (especially the homeless members of your community!).
Ryan J. Dowd, Atty., MPA
p.s. I love homeless individuals, but I also know how difficult some homeless individuals can be. I have run the second largest homeless shelter in Illinois for most of my career.
The book version of our training
from the American Library Association