"Ryan explains incredibly valuable skills that can be used with ALL library users!" |
I am not a librarian.
I don't even play one on TV. I am Executive Director of the second largest homeless shelter in Illinois, though. I started volunteering there when I was 13 years old (and joined the staff when I was 21). Our staff faces a lot of difficult problems, so I equip them with the skills and knowledge they need for every possible situation. On this website you can get a version of that training made just for library staff and the unique situations you face. I hope this resource helps you be more confident and effective working with homeless patrons. Thank you for everything you do! Peace, Ryan J. Dowd, Attorney, MPA p.s. A little bit more about me: I'm ecstatically married (Krissie) with two children (Cameron & Hailey) and two ungrateful dogs (Kenya & Sahara). My all-time favorite book is Dharma Bums by Jack Kerouac. |
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"This is the best and most comprehensive training for library staff serving homeless patrons!"
Steve Carmody, Pierce County Library System (Washington)