Click above to receive free resources, including periodic access to sections of the premium training, "Working with Difficult Homeless Patrons." "Ryan explains incredibly valuable skills that can be used with ALL library users!" |
I am not a librarian.
I don't even play one on TV. I am Executive Director of the second largest homeless shelter in Illinois, though. I started volunteering there when I was 13 years old (and joined the staff when I was 21). Our staff faces a lot of difficult problems, so I equip them with the skills and knowledge they need for every possible situation. On this website you can get a version of that training made just for library staff and the unique situations you face. I hope this resource helps you be more confident and effective working with homeless patrons. Thank you for everything you do! Peace, Ryan J. Dowd, Attorney, MPA p.s. A little bit more about me: I'm ecstatically married (Krissie) with two children (Cameron & Hailey) and two ungrateful dogs (Kenya & Sahara). My all-time favorite book is Dharma Bums by Jack Kerouac. |
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