"Ryan explains incredibly valuable skills that can be used with ALL library users!"
I am not a librarian.
I don't even play one on TV.
I am Executive Director of the second largest homeless shelter in Illinois, though.
I started volunteering there when I was 13 years old (and joined the staff when I was 21).
Our staff faces a lot of difficult problems, so I equip them with the skills and knowledge they need for every possible situation.
On this website you can get a version of that training made just for library staff and the unique situations you face.
I hope this resource helps you be more confident and effective working with homeless patrons.
Thank you for everything you do!
Ryan J. Dowd, Attorney, MPA
p.s. A little bit more about me: I'm ecstatically married (Krissie) with two children (Cameron & Hailey) and two ungrateful dogs (Kenya & Sahara). My all-time favorite book is Dharma Bums by Jack Kerouac.
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