Librarian's Guide to Homelessness
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The Librarian's Guide to Homelessness TM ​
​Compassionate Tools For Reducing Problems

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Click above to receive free resources, including periodic access to sections of the premium training, "Working with Difficult Homeless Patrons."
"​Ryan explains incredibly valuable skills that can be used with ALL library users!"
​
​Michelle Kilty, ​Aurora Public Library (Illinois)
I am not a librarian.  

I don't even play one on TV.

I am Executive Director of the second largest homeless shelter in Illinois, though. 

​I started volunteering there when I was 13 years old (and joined the staff when I was 21).

Our staff faces a lot of difficult problems, so I equip them with the skills and knowledge they need for every possible situation.  

On this website you can get a version of that training made just for library staff and the unique situations you face.

I hope this resource helps you be more confident and effective working with homeless patrons. 

Thank you for everything you do!

​Peace,

Ryan J. Dowd, Attorney, MPA

​p.s.  A little bit more about me:  I'm ecstatically married (Krissie) with two children (Cameron & Hailey) and two ungrateful dogs (Kenya & Sahara).  My all-time favorite book is Dharma Bums by Jack Kerouac.

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​"This is the best and most comprehensive training for library staff serving homeless patrons!"

​Steve Carmody, Pierce County Library System (Washington)
The Librarian's Guide to Homelessness
We train library staff to confidently and compassionately solve problem behavior from troubled individuals.

​© Homeless Training Institute, LLC
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