Want a tip emailed to you every Tuesday?All Quick Tips
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Step 1: The basics:
Step 2: Get your mindset correct:
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Step 3: Get your body language (and positioning) correct:
Step 4: Initiate the conversation respectfully to get the person's “emotional inertia” going in the right direction):
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Step 5: Use the right words (examples of specific phrases that work):
The trick is to neither affirm nor deny the delusion and then move on to the behavior that you would like to change
An (overly simplified) example of this language in practice:
Thank you for your service to the community!
Peace, Ryan Dowd Homeless shelter Executive Director and author of The Librarian's Guide to Homelessness (from the ALA) Receive a weekly tip for homeless, addicted and mentally ill patrons from Ryan by signing up here:
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