Simple strategies that get customers to follow your COVID-19 policies (without a fight!)
Training for front line staff and managers who are enforcing their organization's COVID-19 policies such as:
wearing a mask
Check out these two clips from the training
Training Details Based on research and his experience managing two outbreaks at a large homeless shelter, Ryan teaches you how to prevent and respond to problem behaviors related to COVID-19 such as not wearing masks or social distancing.
In this training you will learn:
Five things your organization can do to prevent COVID-related behavior issues
A 3-step strategy for resolving problems with people who are not following COVID-19 rules including 9 different tools to use
How to respond to patrons who fall under (or claim to fall under) the Americans with Disabilities Act
Plus there's a helpful download you can print and laminate to help you remember the tools taught in the course.
Upon completion of the course, your certificate will be available to save or print.
The Librarian's Guide to Homelessness We train library staff to confidently and compassionately solve problem behavior from troubled individuals.