CourseDescription

Trainings

Through our trainings we help staff members learn how to compassionately and confidently manage problematic behavior from homeless, addicted, and mentally ill individuals.

Core Training

Our 3.5-hour core training is the foundation.
Staff members have their own unique login ID and work through the training at their own pace. Each part is divided into short videos with teaching and examples.

Monthly Trainings

Our monthly webinar courses provide additional training to supplement our core training. These 1-hour courses are often held live with recordings available. Handouts are made available to help staff members keep track of information covered in the course.

Certificates showing completion are available for both the core and monthly trainings.

Our Core Training and Monthly Trainings are outlined below.

Want to try our trainings for FREE?

We offer one free trial to each library/organization.

Just provide the name and email address of the person requesting a trial. We will be in touch with all the information you need to get started.

Librarian's Guide to Homelessness

Core Training

PART I
Homelessness

Chronic Homelessness and Poverty
Communication: Registers, Vocabulary, and Volume
Experiences: Trauma, Violence/Danger, Punishment
Worldview: Time and Culture
Triggers: Uninvited Touch, Differential Treatment, Everyday Sadists

PART II
Punishment vs Empathy

How Typical Punishment Works
Punishing Troubled Individuals
Empathy-based Enforcement

PART III
Psychology

Psychology of Our Interactions
Conflict and Reciprocity
Neurochemistry - How Our Brains Respond
Legitimacy of Authority

PART IV
Tools

Mindset Tools: Lead and Know Your Goal
Pre-Conflict Tools: "Cup of Pennies" Approach, Using Names, Greeting Patrons
Non-Verbal Tools: Controlling Your Body Language
Verbal Tools: Controlling Volume, Listening, Understanding the Issue
Crisis Tools: When to Call the Police, How & When to Break Up a Fight, Asking Someone to Leave

Supplemental Trainings

Supervisor Training

Managing Front Line Staff Who Deal With Troubled Individuals

How to Coach Your Staff
Types of Rules
Hiring People Who Are a Good Fit
After Incident Review

Advanced
Body Language

Why nonverbal communication is more important than verbal communication
How body language communicates emotion, honesty, power imbalance, and bias
How to "read" and "speak" body language

Body Odor:
The Dreaded Conversation

Shower and laundry facilities available to homeless individuals
Olfactory adaptation
Preparing your mindset for the conversation
Guidance and scripts for having the conversation
Legal issues for libraries

Domestic Violence/
Sexual Assault

Taught by expert Miranda Dube

Identify potential signs of abuse
What to do if you suspect someone is experiencing abuse
Best practices for responding to disclosures
How to provide resources to someone who is not disclosing

Burnout, Vicarious Trauma, & Compassion Fatigue

Understand the terms and the signs
Learn practical ways you can prevent burnout, vicarous trauma, and compassion fatigue
Learn 6 areas where employers and employees can work together
Simple steps managers can take to prevent and identify burnout and vicarious trauma in your staff

Homelessness
201

The two types of poverty
Impacts of poverty on our brains
The link between homelessness and autism

Here's what people say about our trainings

Pricing

An annual license is based on the total number of staff at your library, not the number of people you want to take the training.

Note: We've frozen the cost of our annual licenses to 2019 rates during the COVID-19 crisis.

2019 Prices (USD):

25 staff = $429
50 staff = $649
100 staff = $859
200 staff = $1,399
300 staff = $1,869
400 staff = $2,399
500 staff = $2,799
>500 staff = $3,599

Have questions about our trainings or want a price quote?

Just tell us your name and email address and we will be in touch.