Want a tip emailed to you every Tuesday?All Quick Tips
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Step 1: Decide which type of conversation you are going to have:
Step 2: Get your mindset correct:
Step 3: Get your body language (and positioning) correct:
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Step 4: Initiate the conversation respectfully to get the person's “emotional inertia” going in the right direction):
Step 5: Use the right words:
Specific phrases that work for an odor suggestion:
Specific phrases that work for an odor eviction:
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Other advice:
Policy advice for management:
Thank you for your service to the community!
Peace, Ryan Dowd Homeless shelter Executive Director and author of The Librarian's Guide to Homelessness (from the ALA) Receive a weekly tip for homeless, addicted and mentally ill patrons from Ryan by signing up here:
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