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"All I can say is WOW! I learned so much in such a short amount of time... The tips for handling various situations were easy to understand and simple. Very nicely done!" "Best conference session I've attended in 23 years of working in libraries." |
"Our staff are more empathetic and compassionate with homeless patrons. They also respond better to troublesome behavior from all patrons." "This is the best and most comprehensive training for library staff serving homeless patrons!" |
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