3 Simple Steps to a Calmer, Safer Library

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Step 1

​Sign up to receive weekly skills and tips. 

Step 2

Have one staff member take our online course for free.

Step 3

​Commit to training your entire staff through online or in-person training.

Ryan Dowd

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Ryan is the Executive Director of a large homeless shelter outside of Chicago, Illinois.

​He regularly travels the country training libraries, police departments, schools and other organizations on how to work compassionately with challenging homeless individuals. 

​Ryan is the author of the upcoming ALA book, The Librarian's Guide to Homelessness.

Receive Weekly Email Tips

"All I can say is WOW!  I learned so much in such a short amount of time!"

​Suzy Benton
​Houston Public Library, Texas

"Our staff are more empathetic and compassionate!"
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​Michaela Haberkern
Aurora Public Library, Illinois

​"This is the best  training for library staff serving homeless patrons!"

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​Steve Carmody
​Pierce County Library, Washington

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