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3 Simple Steps to a Calmer, Safer Library

Step 1

Sign up to receive weekly skills and tips.

Step 2

Have one staff member take our online course for free.

Step 3

Commit to training your entire staff through online or in-person training.

Ryan Dowd

Ryan is the Executive Director of a large homeless shelter outside of Chicago, Illinois.

He regularly travels the country training libraries, police departments, schools and other organizations on how to work compassionately with difficult homeless individuals.

Ryan is the author of the upcoming ALA book, The Librarian's Guide to Homelessness.

"All I can say is WOW! I learned so much in such a short amount of time!"

Suzy Benton
Houston Public Library, Texas

"Our staff are more empathetic and compassionate!"

Michaela Haberkern
Aurora Public Library, Illinois

"This is the best training for library staff serving homeless patrons!"

Steve Carmody
Pierce County Library, Washington

We train library staff to work
confidently with homeless patrons.

3 Simple Steps to a Calmer, Safer Library

Step 1

Sign up to receive weekly skills and tips.

Step 2

Have one staff member take our online course for free.

Step 3

Commit to training your entire staff through online or in-person training.

Ryan Dowd

Featured in the conferences or publications of:

We train library staff to work ​confidently with homeless patrons.

3 Simple Steps to a Calmer, Safer Library

Step 1​Sign up to receive weekly skills and tips.

Step 2Have one staff member take our online course for free.

Step 3​Commit to training your entire staff through online or in-person training.

Ryan Dowd

Featured in the ​conferences or publications of:

We train library staff to work
confidently with homeless patrons.

Step 1

Sign up to receive weekly skills and tips.

Step 2

Have one staff member take our online course for free.

Step 3

Commit to training your entire staff through online or in-person training.

Featured in the conferences or publications of: